Building a team full of employees competent in a variety of skills is an important facet of putting your company in a strong position to succeed. When filling open roles, you naturally want to take special note of the practical abilities of those applying. And, once you have a team assembled, you can always upskill them with training courses in popular programs and platforms such as Microsoft Office and Veeam. But one skill that is sometimes overlooked that you need to make sure you’re also emphasising is communication.
Read on to learn a bit more about why communication in the workplace is so important and what you can do to help improve it on both a technical and personal level.
Why is workplace communication important?
Effective communication in the workplace is a vital cog in a smoothly running professional machine. This is true for a variety of reasons. For one, it keeps everybody on the same page and allows for a steady flow of production. Scheduling meetings and providing progress reports on tasks are everyday actions that, while simple, are integral to connecting people in your business. Strong communication is also key for the exchange of ideas and the requesting and giving of assistance. Simply put, communication in large part is what makes things possible.
5 ways to help ensure good communication in the workplace
Here are a few things you can do to make sure your team is interacting, and therefore collaborating, efficiently.
- Think outside the telephone cords
There are amazing, easy-to-use apps and programs for making calls that you can install on your company’s devices that can do a ton of good for communication in the workplace. These can be on scales both large and small. Unified communications systems such as Access4 provide amazing telephony ability through the cloud that takes calling colleagues to the next level. Such programs provide calling capability from multiple devices as well as other convenient features such as chatting.
- Check out chatting
Chat programs can go a long way in taking the long wait times out of workplace communication, getting your team members the information they need to keep working. Providing a quick answer to a simple question on a chat program is much more convenient and efficient than shooting off an email or walking over to a desk that might be on the other side of the room or even another floor.
- Listening is just as important as talking
Good communication is a two-way street, and the best workplace culture consists of team members who talk with each other, not at each other. That means people aren’t just waiting to speak their piece, but are actually listening to what their colleagues have to say. Encourage active listening skills that include strong eye contact and positive body language. This will facilitate the exchange of information and ideas between your workers that can help with aforementioned organisational tasks such as scheduling and work delegation.
- Don’t be all about business
Your team members don’t have to be best friends. And you don’t have to be best friends with them. But discussing things outside of the professional space, whether it’s current events, social lives sport or other cultural touchstones, can help improve communication in the workplace. Do what you can to build an environment that promotes interaction that isn’t always focused on working matters. This can be done in a variety of ways, such as planning team lunches or having an open-plan office structure or open-door policy that makes it easier to have a chat.
- Put it in writing
Following up with an email is a great way to hammer home an important point that’s been made. Maybe you had a meeting and want to make sure your team remembers key aspects of your conversation. Or perhaps you’ve had a long talk with one of your employees or colleagues and want to make it easier for them to know which tasks they’re responsible for. Sending an email to sum up what’s been spoken about is a great way to not only confirm key facts, but is also an easily searchable medium for later reference.
Enhancing communication in the workplace is a great way to improve efficiency and productivity and make sure important jobs and information don’t slip through the cracks. If you think your business could benefit from better interaction between colleagues, try incorporating some of these concepts into your professional environment. For more tips on being a better team member or other ways you can improve the efficiency of your staff, check out the Saxons blog or consider our great learning solutions today.